Revenue Collection

AMA has over 40 years experience in collection of local authority taxation including Council Tax and Non-Domestic Rates. As a result of that experience, amongst other things, we give local authorities a service which entails:

  • Defined knowledge of local authority requirements
  • Defined knowledge of local authority policies on collection and enforcement.
  • Awareness of targets to which local authorities must work.
  • Readiness and willingness to adjust systems to meet individual local authority requirements.
  • Systems are geared to maximising collection while minimising the workload on the client staff. This is achieved by the use of trained staff as highlighted by our Investors in People recognition and by the commitment to the use of the most up to date technology and databases available.

Workflow Driven

Utilisation of workflow technology through our Minerva software:

  • Ensures prompt and accurate execution of instructions.
  • Cases are continuously tracked throughout their time at AMA with all necessary quality checks included as part of the process.
  • Use of PDA's by officers on the road with seamless synchronisation leads to further efficiencies for our clients.
  • AMA is at the forefront in the use of IT to provide an effective and efficient service

Inclusive Services

Any contract for bulk collection services will include the following as part of the service:

  • On-line access for tracing and downloading reports
  • Issuing standard demand letters and reminders
  • Telephone, SMS text and e-mail contact with debtors
  • Arranging and monitoring instalments
  • Debtor Profiling & Investigation
  • Enforcement and monitoring of Diligence
  • Tracing absconding debtors
  • Provision of statistics to specification
  • Keeping you up to date with detailed reports
  • Accounting for funds collected

On-line Access/Instruction

Alex M Adamson offer an on-line access service, Web Minerva that is available, free of charge to clients. This enables:

  • Case progress to be tracked in real time,
  • Balances checked
  • Copy documents ordered amongst other things without the need to call or e-mail us.
  • Facilities are also available to instruct us on-line.

Keeping you informed

Monitoring of high volume caseloads can be a daunting task. AMA has developed a number of strategies to ensure clients are kept up to date with case progress and have proper channels of communication.

  • Free of charge comprehensive on-line case tracking
  • On-line report availability
  • Direct case access for urgent instruction
  • Named personal contacts with direct dial numbers and e-mail addresses