Alex M Adamson LLP recorded a strong set of results for the period 1st April 2016 to 31st March 2017. This year saw some significant changes within the debt collection industry through the continuous changes in the current economic and political climate as well as the restructuring of some core legislation.
Kevin MacKay, AMA’s General Manager, states that one of the biggest impacts AMA faced was adjusting to not having the new automated case management system in place in Scottish courts when the new Simplified Procedure Rules came in to affect in November 2016 but commented that “the inbuilt resilience of our systems combined with the skills and experience of our staff have ensured no impact on our clients.”
AMA’s 2016/17 results show the benefits of the company’s long standing aim to develop in line with the ever-changing market and recognise the changing needs of clients, reacting to this by continuing to improve & innovate their processes.
- Achieved £2.4 million turnover
- £11.8 million of council tax & non-domestic rates arrears were collected for local authority clients which shows a 24% increase from the previous financial year
- Overall recovery rate for council tax & non-domestic rates sits at 73%
- Achieved the target of 85% of payments being received via automated options which provide the lowest possible cost to both debtors and creditors when recovering debts
- 20 new debt collection clients were introduced to the AMA client base & no clients were lost
- Staff numbers increased to 50 employees
- Two modern apprentices were introduced to the AMA team
- Achieved the target of taking 15 seconds or less to answer incoming calls – of which there were 93,787 handled, along with 84,053 outgoing calls
- Achieved an ‘Investors in People’ gold award, recognising the advanced people management practices within AMA
- Achieved an ‘Investors in Young People’ silver award, identifying that the management & development of young people are fully integrated in all AMA business practices
- Ongoing assessments for the continued accreditation for ISO27001 & ISO 9001 were both achieved
Commenting on the past financial year, Stuart Hunter, owner of Alex M Adamson LLP said:
“These results have been achieved despite a contracting market for court work but the cost effective service offered by AMA continues to attract new business & our ongoing investment in our people and IT systems continues to generate both efficiencies for AMA and results for our clients. That investment will continue and we anticipate further improved performance in 2017/18.”